Saturday, August 25, 2007

How to build a mob (Lesson No. 3)

Feel the love.

We'll Downgrade Your Bandwidth 82% And You'll Like It.
" . . . . After 3:01AM April 18th, their so-called "Fair Access Policy" changed to say that now the subscribers can download 375MB but in a TWENTY FOUR HOUR period! What's worse is, if you download more than 375MB in your 24 hour period (which by the way is a rolling period of time -- therefore you never get reset to zero unless you unplug your modem for 24 hours!), then you will be rated limited to sub-dialup speeds for TWENTY FOUR HOURS! The rate limit punishment time used to be 12 hours before this new policy came into effect! . . . . "

And of course, the comments are fun reading! In fact, the comments are more telling because they are people who are sharing their experiences.


Let's put it this way, the future of satellite internet is not looking so bright if your name is HughesNet. Unhappy customers is not a way to stay in business.

We'll be reading about this as a case study in business school one of these days. Especially if HughesNet tries to tell users that they'll get dialup speeds at 3x-4x the price of dialup and they'll have to severely limit their internet usage. Especially, as the rest of the world reduces their internet prices and the US increases their internet prices.

More to come later!

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